TBR | The College System of Tennessee

Title: Student Support Associate Polk County Campus

Employee Classification: 

Institution: TCAT-Athens

Department: 400000

Campus Location: TCAT Athens

Job Summary

The Tennessee College of Applied Technology - Athens is accepting applications for the full-time position of Student Service Support Associate. This position reports to the Vice President and supports the Polk County campus. This dynamic role combines essential receptionist responsibilities with data entry tasks along with providing holistic student services support to the Polk County Campus students. The successful candidate will work 7.5 hours per day, totaling 37.5 hours per week, contributing to our mission of fostering a positive and professional learning environment.

Job Duties

• Deliver exceptional customer service while performing reception duties to support the Polk County Campus student services office (e.g. answer phone calls, greet customers, etc.).
• Provide general information about TCAT Athens programs, registration process, enrollment status, and financial aid.
• Provide Polk County campus tours for prospective students, parents, local schools, and community groups.
• Assign available seats to prospective students to ensure maximum enrollment in programs, and update, maintain, and track student admission waitlist.
• Notify instructors of incoming students.
• Enter student data into the online information management system and maintain the student filing system.
• Coordinate and lead new student “Passport Days” and Orientations ensuring all new student forms have been completed and appropriate staff are in attendance.
• Conduct program audits at the end of every term to determine what credentials have been earned and process student certificates, diplomas, and transcripts.
• Maintain exit data and all related reports.
• Act as a liaison between TCAT Athens Polk County instructors and Follett to ensure course materials are accurate. 
• Maintain Polk County campuses social media presence.
• Maintain a working knowledge of institutional and federal policies as well as COE accreditation standards as they apply to student services (e.g. Family Educational Rights and Privacy Act, Americans with Disabilities Act, Title VI, Title IX).
• Prioritize projects, attending to multiple tasks simultaneously while meeting institutional and departmental deadlines.
• Communicate professionally and tactfully with all members of the campus community. Fosters collegial relationships within and outside the department.
• Perform other duties as assigned, including work in other functional areas to cover absences or relief, to optimize peak work periods.

Salary Range: $$35,114 - $43,892

Minimum Qualifications

• High school diploma or equivalent and a technical/degree diploma.
• A comparable combination of education and directly related experience may be considered.
• Two years of relevant office experience.

Preferred Qualifications

• Associate degree from a regionally accredited college or university.
• Higher education experience.

Knowledge, Skills, and Abilities

• Ability to communicate professionally and effectively, both verbally and in writing.
• Proficiency in MS Office suite.
• Excellent attention to detail, strong-problem solving skills, and the ability to deal with confidential and sensitive information.
• Ability to work independently.
• Ability to listen to customers (e.g., students, staff, etc.), understand, and respond positively to their requests
• Ability to exercise good judgement in evaluating situations and making decisions
• Ability to remain composed in a fast-paced environment
• Ability to foster relationships within and outside the department
• Possess a sincere interest in helping others achieve life goals
• Detail-oriented and able to work in a fast-paced, changing environment
• Strong interpersonal skills with both faculty and student populations
• Ability to manage multiple tasks and successfully meet deadlines

Physical Demands / Working Conditions

Ability to lift 20 pounds or more and set up display tables at recruiting events.

Ability to give tours of TCAT Athens' campuses.

Ability to give presentations as part of the admission/orientation process.

Ability to drive.