TBR | The College System of Tennessee

Title: Success Coach & Department Of Labor Liaison

Employee Classification: Administrative/Professional

Institution: Northeast State Community College

Department: Advising Resource Center

Campus Location: Northeast State at Kingsport

Salary: $45,710 - $57,138, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to college employees.

Job Summary

Reporting to the Director of Advising, the Success Coach/Department of Labor Liaison is responsible for advising, registering, and coaching students enrolled in courses located at Northeast State at Kingsport and Northeast State at Gray. The Success Coach/Liaison is the dedicated advisor for Northeast State students utilizing the Workforce Investment and Opportunity Act (WIOA) and/or the Trade Adjustment Act (TAA) in cooperation with the Tennessee Department of Labor and Workforce Development (TDLWD) and the First Tennessee Development District (FTDD).

Job Duties

• Provide advising and coaching to students enrolled in courses located at Northeast State at Kingsport and Northeast State at Gray.

• Serve as the dedicated advisor for Northeast State students utilizing the Workforce Investment and Opportunity Act (WIOA) and/or the Trade Adjustment Act (TAA) in cooperation with the Tennessee Department of Labor and Workforce Development (TDLWD) and the First Tennessee Development District (FTDD).

• Provide registration advice and assistance to prospective and enrolled students.

• Provide transfer advising to students interested in transferring to a 4-year institution.

• Develop degree plans, prepare contracts, and monitor progress/compliance with program guidelines for dislocated workers enrolled at the institution through special sponsorship.

• Work with the Research, Analytics, and Planning Office to compile and submit yearly program data to the Tennessee Higher Education Commission as requested for enrolled dislocated workers.

• Serve as the TDLWD contact and be responsible for maintaining accurate and up-to-date information for the Northeast State training programs listed on the Tennessee.Gov website.

• Assist students in accessing resources for academic, financial, and/or personal support.

• Maintain a flexible schedule for student appointments, including evening hours as needed.

• Conduct classroom presentations and workshops on topics relevant to student success as appropriate.

• Assist with the implementation of initiatives to improve student success/retention/degree completion.

• Complete other assignments as directed by supervision.

Minimum Qualifications

• Bachelor’s degree from an accredited institution and one year of postsecondary student-facing experience working with students for academic advising, registration, and/or other student services related to enrollment and/or retention
OR
• Associate’s degree from an accredited institution and three years of postsecondary student-facing experience working with students for academic advising, registration, and/or other student services related to enrollment and/or retention

Preferred Qualifications

• Experience working with community college students
• Experience working in career and workforce development services
• Familiarity with WIOA, TAA, TDLWD, and FTDD policies and procedures in a college setting
• Knowledge of data-based student record systems, i.e. Banner or Slate
• Experience with maintaining websites
• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
• Excellent oral and written communication skills
• Strong organizational and time management skills
• In all duties assigned, show a commitment to customer service to include students, college employees, and the community served by Northeast State.
• Ability to work independently
• Understanding the role academic advising plays in student success and retention.

Additional Notes: 

Employee’s primary place of employment will be Northeast State at Kingsport but will be required to travel to Northeast State at Gray campus one day a week during Fall and Spring semesters.  Employee will also be required to travel to the Blountville campus to assist with special registration events.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.