TBR | The College System of Tennessee

Title: Success Coach

Employee Classification: Other Professionals

Institution: Roane State Community College

Department: Student Success

Campus Location: Roane State Community College

Job Summary

This position will provide holistic student support services and academic advising. The incumbent will guide students through the entire enrollment and advisement process which includes, but is not limited to, areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling. This position will serve as a mentor and coach throughout the academic tenure of assigned student supporting them from enrollment to graduation (in collaboration with faculty advisors upon the student’s completion of selection benchmarks).

Job Duties

• Assist students in applying for admissions to the college
• Assist students with career exploration and choice of academic major
• Assist students in developing an Academic Plan for timely completion of degree
• Assist students in accessing resources for academic, financial and/or personal support
• Serve as an academic advisor, coach and mentor students providing support in academic career
• Coordinate with college personnel to resolve personal and financial issues that are barriers to student success
• Identify academically at-risk students and facilitate appropriate interventions
• Maintain flexible schedule for student advisement appointments
• Collaborate with faculty and staff on the delivery of support components
• Assist students/faculty advisors with completing admissions, financial aid requirements and SAP appeals
• Promote visibility of Student Success Coach through outreach to students and faculty
• Collaborate on individual student success strategies with faculty advisors
• Participate in specialized training Maintain detailed records 
• Performs other duties as assigned in support of Student Success operations and the College’s mission.

Minimum Qualifications

• Bachelor’s degree required; must obtain within first full term semester (summer semester not included)
• Experience in at least one of the following areas: Advising, Admissions, Records, Financial Aid, Student Enrollment
• Experience working with students in/out of the classroom
• Proficient in Microsoft software (Word, Excel, PowerPoint, etc.)
• Experience with Banner Software a plus
• Experience with Banner Document Management System a plus
• Must be willing to travel to other RSCC campuses

Preferred Qualifications

• Previous counseling or case management experience
• Previous experience working with adult learners
• Higher Education experience
• Academic Advising experience
• Financial Aid Counseling/Processing experience
• Admissions Counseling/Processing experience

Knowledge, Skills, and Abilities

• Strong interpersonal skills
• Strong communication skills
• High energy
• Strong organizational skills
• Strong data collection and documentation skills
• Capable of handling multiple projects
• Strong self-discipline and motivation
• Ability to handle a high level of stress and meet deadlines
• Ability to adapt to a changing working environment
• Ability to maintain high expectations while providing nurturing support in student interactions
• Ability to work with multiple constituencies
• Strong time management skills

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

In order to be considered for the position, the following items must be uploaded:

• Application
• Resume

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.