TBR | The College System of Tennessee

Title: Success Coach_Scott & Campbell Co.

Employee Classification: Other Professionals

Institution: Roane State Community College

Department: Student Success

Campus Location: Roane State Community College

Job Summary

This position will provide holistic student support services and academic advising. The incumbent will guide students through the entire enrollment and advisement process which includes but is not limited to areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling. This position will serve as a mentor and coach throughout the academic tenure of assigned student supporting them from enrollment to graduation (in collaboration with faculty advisors upon the student’s completion of select benchmarks).

Job Duties

• Assist students in applying and admissions to the college.
• Assist students with career exploration and choice of academic major.
• Assist students in developing an Academic Plan for timely completion.
• Assist students in accessing resources for academic, financial and/or personal support.
• Serve as an academic advisor.
• Coach and mentor students providing support in their academic career.
• Coordinate with college personnel to resolve personal and financial issues that are barriers to student success.
• Identify academically at-risk students and facilitate appropriate interventions.
• Create individual educational plans and develop/coordinate appropriate interventions.
• Maintain a flexible schedule for student advisement appointments.
• Collaborate with faculty and staff on the delivery of support components.
• Assist students/faculty advisors with completing Admissions, Financial Aid requirements and SAP Appeals.
• Promote visibility of Student Success Coach through outreach to students and faculty.
• Collaborate on individual student success strategies with faculty advisors.
• Participate in specialized training.
• Maintain detailed records. 

Minimum Qualifications

Bachelor’s degree required; must receive within 60 days of hire (official transcripts required).
Experience in at least one of the following areas required: Advising, Admissions, Records, Financial Aid, Higher Education Recruitment.
Experience working with students in/out of the classroom.
Proficient in Microsoft software (Word, Excel, PowerPoint, etc.
Must be willing to travel to other RSCC campuses.

Preferred Qualifications

Previous counseling or case management experience.
Previous experience working with Adult Learners.
Experience with Banner Software is a plus.
Experience with Banner Document Management System is a plus.
Higher Education experience.
Academic Advising Experience.
Financial Aid Counseling/ Processing.
Admissions Counseling/Processing Experience.

Knowledge, Skills, and Abilities

Strong interpersonal skills and communication skills.