TBR | The College System of Tennessee

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Switchboard Operator

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Information Technology Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

Employees in this class are under general supervision. Work performed in operating a switchboard, routine clerical tasks, and performing related work as required.

Job Duties

• Answers telephone calls and routes calls to the proper individuals.
• Provides directions for visitors.
• Update and type university telephone listings.
• Maintain simple reports.
• Performs various clerical tasks as assigned.
• Performs other work as assigned.

Minimum Qualifications

• High School diploma or HiSet (GED) required.
  
• Applicants possessing the below knowledge, skills, and abilities have a strong probability of success in this position.
  
• Applicants not possessing those qualifications should apply if they believe their training and experience will enable them to perform the work successfully.

Knowledge, Skills, and Abilities

• Computer knowledge is required.
  
• Knowledge of modern office practices, procedures.
  
• Knowledge of business telephone manners, and techniques.
  
• Knowledge of proper English usage.
  
• Ability to operate a switchboard.
  
• Ability to keep records and perform routine clerical tasks.
  
• Ability to establish and maintain an effective working relationship with the students, the public and other employees.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.