TBR | The College System of Tennessee

Title: Systems Analyst II

POSITION SUMMARY
This position supports Nashville State Community College’s administrative enterprise systems, including Ellucian Banner, the upcoming transition to Oracle Fusion, and other assigned third-party applications. The role primarily focuses on application configuration management, end-user technical support, analytics, ad-hoc reporting, and driving projects that enhance mission-critical systems. This position serves as the technical support lead for designated administrative areas, ensuring efficient and effective system operation.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Manages application configurations, develops applications, and provides technical support for Ellucian Banner, Oracle Fusion, and assigned third-party systems. Analyzes business processes and makes relevant recommendations for improvement. Build reports, forms, analytic dashboards, and automation to streamline business processes, improving efficiency and data accessibility. Analyzes user-reported problems and issues and provides resolutions or develop solutions as needed.

Acts as the liaison between functional users and vendors to resolve technical issues when internal solutions are not available. Develops and supports testing of new systems, patches, and upgrades, ensuring the integrity of the systems. Provides timely status reports to functional users and management regarding project progress. Participates in planning sessions for implementing system upgrades or adding new features. Performs job duties from the assigned campus or work location.

REQUIRED QUALIFICATIONS
Bachelor's degree from an accredited institution in Computer Science, Information Systems, Management Information Systems, Business Administration, Data Science or similar fields.

Two years' experience supporting an ERP or SIS in a higher education environment with knowledge and experience of relational database concepts

PREFERRED QUALIFICATIONS
Knowledge and experience with reporting tools such as Power BI, SQL Developer, eVisions Argos & Formfusion, TOAD, etc.

Experience with Ellucian Degree Works, Automic Applications Manager, Banner Document Management, REST APIs.

KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of relational database concepts & associated query languages e.g. SQL, GraphQL. Knowledge and experience using SQL programming, preferably Oracle PL/SQL. Knowledge and experience transferring files securely between systems. Excellent communication skills. Ability to work independently and as part of a team on special projects. Ability to establish and maintain effective working relationships with co-workers, faculty, staff, and students. Ability to work occasional weekends or after hours as needed.

Open Until Filled: Yes

Rate of Pay: $56,091.00 - $70,113.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.