TBR | The College System of Tennessee

Title: Technical Clerk II, Dual Enrollment

Number of Positions: 1

Position #: 651190

Pay Rate: $32,150-$38,150/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3m – On campus mobile

Type of Appointment: Full-Time

Department: Dual Enrollment

Required Documents Needed to Upload at Time of Application:

• Resume 
• Three professional references (See below)

Reference check requirements:

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, clergy, customers, relatives) are not considered acceptable references

Position Summary: The overall purpose of this position is to provide administrative support for the college’s Dual Enrollment Program. Major functions of the position are fielding customer service inquiries via phone, email, and in person from current and prospective students and parents; helping students through the enrollment process; scheduling appointments; and database management.

Essential Functions:

50% Serve as the frontline customer service contact for Student Services.

• Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures.
• Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant).
• Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations.
• Collect, scan, download and update documents via various forms of electronic or non-electronic submission.  

25% Utilize applicable software programs/websites such as: myPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, etc. and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including:  interpreting registration holds, providing prerequisite overrides and clarifying dual enrollment eligibility requirements. Organize, maintain, document, and archive students’ documents within BANNER.

20% Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc.

5% Other duties as assigned.

Job Requirements:

High School Diploma and 5 years of customer service or call center experience to include financial aid required, or an Associate’s degree from an accredited institution and 3 years of customer service or call center experience to include financial aid, or a Bachelor’s degree from an accredited institution and 2 years of customer service or call center experience to include financial aid.

Preferred Qualifications: Banner experience 

Skills & Abilities:

• Must possess excellent communication, analytical thinking and problem-solving skills.
• Must be able to work independently, making confident decisions, as well as serving as a team player.
• Proficiency in Microsoft Outlook, Excel, and Access; Adobe Acrobat
• Ability to quickly learn new systems.
• Ability to multitask effectively; and prompt decision making skills are needed.
• Able to engage in the college’s mission, vision, and values.

Physical Demands: Comment on the degree of mobility and physical exertion that is required in the job, i.e., walking, standing, sitting, travel, lifting.  Comment on how manual dexterity is likely to impact performance.  If lifting is required describe the objects that must be manipulated and their weights. Are there bonafide essential job functions that require the employee to be able to see acutely, hear, detect color, handle dust and allergens, smoke, fumes, etc.?  If so what are they? Note if work environment will include dust, fumes, smoke, crawl spaces, outside work in inclement weather, desk work, etc.

Hazards: Describe nature of possible physical injury or illness which could occur to employee on the job. State the frequency of exposure and probability of injury.

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions, please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to apply.

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