TBR | The College System of Tennessee

Department: External Affairs

Classification:  3 -On Campus

Position Summary: The overall purpose of this job is to ensure delivery of excellent customer service and provide administrative and special project management support to help achieve the goals and objectives of the Workforce and Community Development Office. In supporting the WCD team, this position assists in with the procedures and processes necessary to offer a wide variety of corporate, industrial, and personal interest courses, programs, and conferences/symposiums at all College campuses.

Essential Functions:

25% Support project management activities for training projects of Industrial, Professional and Lifelong Learning programs in conjunction with Directors. This includes preparing and tracking status of instructor and vendor contracts, monitoring and tracking LOAs, processing invoices in conjunction with college’s accounting office for creation of billing to companies/vendors; and tracking billing and payment. Reconcile credit card transaction reports.

20% Staff department office, answer main phone line, and respond to WCD email questions about classes and services; take registrations and process credit card payments; or direct caller to appropriate individuals within college.

10% Manage customer communications for all non-credit open enrollment courses by making sure all registrants are notified of their class location or if class has been canceled by phone or email.

10% Prepare requisitions and materials for classes as needed (class rosters, evaluations, certificates, handouts/books including ordering if necessary).

10% Maintain WCD registration software by entering new open enrollment and lifelong learning courses, sections and fees, and notices. Add registrations for contract, on-line training, and conferences. Maintain all online classes (Ed2go, UGotClass, Protrain, and At Home Prep).

5% Utilize facilities reservation software to reserve rooms for lifelong learning and industrial training classes.

5% Collect and compile WCD data/rosters and maintain/track THEC hours.

5% Along with WCD Admin Asst III, provide administrative support to Executive Director, Community Services Program Director, Sales Director, Solutions Management Director, MegaLab Director, and Event Services Director. Back-up to Admin Asst III for rentals and invoicing.

5% Provide support for conferences managed by division including Meter School and Manufacturing Symposium (mailings, email notifications, materials, nametags, and certificates, and staff registration and information table during conference).

5% Other duties as assigned to fulfill the strategic priorities and mission of the College.

Job Requirements:

Required: Three years’ experience in customer service, cashiering, registration software, and project coordination with Associate Degree; or five years’ related experience with High School Diploma.

Part-time work experience is calculated at 50% credit of full-time work experience.

The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.   

Skills/Abilities:

• Knowledge of project management, basic accounting, and Microsoft Office.
• Above average verbal and written communication skills, customer service, problem-solving capacity, and logistics skills. 
• Above average knowledge of Word and Excel; working knowledge of PowerPoint required.
• Technologically savvy with ability to learn various software platforms utilized by the WCD department for registration, course scheduling, and room reservations.
• Able to engage in the College’s mission and values

Physical Demands: Majority of the work day is spent at a workstation utilizing a computer. Occasionally this individual will be required to walk across campus. May have to lift boxes up to 10 pounds.

Hazards: Typical hazards of any employee working with the public in an office setting.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA 
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

Pellissippi State Community College participates in the E-Verify program, a free, web-based system that electronically confirms the identity and employment eligibility of new hires. By using E-Verify, we ensure compliance with federal employment eligibility verification requirements and help maintain a legal workforce. For more information, visit the official E-Verify website Home | E-Verify.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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