TBR | The College System of Tennessee

Title: Zoom Proctor/Academic and Technology Support (Pool)

Employee Classification: Part-time/temporary

Institution: Northeast State Community College

Department: Multi-Campus Programs

Campus Location: Blountville, Kingsport, Gray & Elizabethton Campuses

Salary: $16.50 hourly

Job Summary

Reporting to the Administrative Coordinator, the Zoom Proctor is responsible for monitoring Zoom rooms, including distributing and collecting students’ assignments, proctoring quizzes, and troubleshooting Zoom equipment issues by following directions given by appropriate IT and technical support personnel. This is not a remote position.

Job Duties

• Monitors Zoom Room, including distributing or collecting students’ assignments, proctoring quizzes/exams, and troubleshooting Zoom equipment issues by following directions given by appropriate IT technical support personnel.

• Provides Zoom training to faculty and appropriate staff on the assigned campus.

• Assists students with questions and minor technical issues associated with the Learning Resource Center.

• Assists faculty, the campus director, and other personnel, as needed (providing instructional supplies, making copies, creating and posting signage, preparing and sending interoffice mail, answering the phones, etc.)

• Greets, directs, and assists visitors and students, including directions to appropriate classroom or campus building as assigned.

• Provides classroom or laboratory access as requested by the instructor(s).

• Performs first-level diagnosis and troubleshooting support for end-users of technologies supported by the College’s Media Services and IT units.

• Assists with multimedia system technology installation, maintenance, troubleshooting and provides support to end-users.

• Assists with preventative maintenance and inventory of on-site computer, multimedia equipment and peripheral devices.

• Completes other duties as assigned by supervision.

Minimum Qualifications

• High school diploma or equivalent
• Six months of clerical and/or customer service experience

Preferred Qualifications

• An associate degree from an accredited institution
• Three months' school or work experience related to computer use, including troubleshooting and maintenance
• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems

Additional Notes:
• This position is not appropriate for telecommuting.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume, cover letter, and unofficial transcripts are optional. You can fill in your employment & education information without a resume if you don’t have one prepared. You will be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.